🔒 Security: Kerkiya secures every transaction with 256-bit SSL encryption 🛡️ Privacy: Your Data Is Never Sold to Third Parties 📋 Transparency: Why each piece of data is collected — clearly explained in plain English ✅ Your Rights: Request data deletion or correction at any time 🍪 Cookie Policy: Essential Cookies Only — No Advertising Trackers 🔒 Security: Kerkiya secures every transaction with 256-bit SSL encryption 🛡️ Privacy: Your Data Is Never Sold to Third Parties 📋 Transparency: Why each piece of data is collected — clearly explained in plain English ✅ Your Rights: Request data deletion or correction at any time 🍪 Cookie Policy: Essential Cookies Only — No Advertising Trackers
Privacy protection

Kerkiya Privacy Policy — Our Commitment to Protecting Your Data

Your personal information — name, mobile number, payment details — is highly sensitive. This page explains clearly why Kerkiya collects this data, where it is stored, who it may be shared with, and what rights you have.

Last Updated: April 2026 Available in English GDPR compliance
Level of Security
Encryption Strength256-Bit SSL
Bank-Level Security
Data Access ControlMaximum
Accessible by Authorized Staff Only
Right to erasureActive
Deleted within 30 days of request
Third-Party Data Sharing0%
Never Shared for Sale

Our commitment to protecting your privacy

The Key Pillars of Data Protection at Kerkiya

Industry-Standard Encryption
Every transaction and piece of personal information is encrypted with 256-bit SSL technology — the same standard banks use to protect their customers' data. No third party can read it.
Encryption
Your data is never sold
Kerkiya never sells your name, phone number, or email to advertising companies or any third party. Your data is used solely to provide you with our services.
Data protection
Restricted Staff Access
Only staff assigned specific responsibilities can access your sensitive data. Every access is logged and regularly audited.
Access control
Right to erasure
You can request deletion of your personal data at any time. Unless there is a legal obligation to retain it, your data will be permanently deleted within 30 days of your request.
Your Rights
Minimal Cookie Usage
Kerkiya uses only the cookies necessary to operate the site. There are no third-party tracking or advertising cookies. You can manage cookie preferences directly from your browser.
Cookies
Right to data correction
If any information in your profile is incorrect, you can have it corrected through our support team. Keeping your details accurate is also important for the security of your account.
Correction

What Types of Data Are Collected

Data collected when you register and use Kerkiya

Identity Information
  • Full Name
  • Date of Birth
  • National ID number
  • Gender
  • Occupation (Optional)
Contact information
  • Mobile Number
  • Email address
  • Current Address
  • District & Division
Financial Information
  • Mobile Banking Number
  • Transaction History
  • Deposit & withdrawal records
  • Bonus Usage Data
Technical Information
  • IP address
  • Device Type & OS
  • Browser information
  • Login Time & Location
  • Gaming Session Data
Some of this information is provided directly by you at registration, some is collected automatically (such as your IP address), and some is taken from documents uploaded during KYC verification. Data that is not essential to providing the service is not collected.
1
Purpose of Data Collection
Why your data is collected and what it's used for

Kerkiya collects your information only for specific, legitimate purposes. No unnecessary data is collected — every piece of information has a clear reason behind it, as outlined below.

  • Account creation & management: We require identity and contact details to verify who you are and ensure a secure login.
  • Age Verification: Kerkiya's services are strictly for users aged 18 and above. Age verification via NID is a legal requirement.
  • Payment Processing: Financial information is stored to process deposits and withdrawals securely and to prevent fraud.
  • Customer support: Your data is used to resolve issues and confirm account identity.
  • Security monitoring: Login and transaction data are analyzed to detect unusual activity, fraud, and money laundering.
  • Legal Obligation: Certain data must be retained to comply with regulatory requirements under our gaming license.
  • Service improvement: Anonymous usage data is analyzed to identify areas of the platform that need improvement or are experiencing issues.
  • What we don't do: Your data is never used to build advertising profiles or shared with third parties for marketing purposes.
2
Where Your Data Is Stored and for How Long
Where Your Data Is Stored and How Long It Is Retained

Kerkiya's servers are hosted in secure data centers with 24-hour physical and digital security. All data is stored in an encrypted state.

1
Active Account
All data is retained for as long as your account remains active. Payment records are kept for a minimum of 5 years, as required by licensing regulations.
2
Closed account
Even after account closure, certain data may be retained for up to 5 years due to legal obligations. After that, it is permanently deleted.
3
Log data
Login logs and session data are retained for 90 days, after which they are automatically deleted.
4
Request for Data Deletion
Unless there is a legal reason to retain it, your data will be deleted within 30 days of your request and a confirmation email will be sent to you.
Data Transfer
Your data is primarily stored on the main server. Only the limited information necessary to run games may be shared with game providers — in all such cases, all parties are bound by a confidentiality agreement.
3
Who your data may be shared with
When and Under What Circumstances Is Data Shared

Kerkiya never shares your data for sale. However, limited data may be shared in the specific circumstances outlined below.

  • Game Provider: Only the minimum data needed to run games (user ID, bet details) is shared with providers such as Evolution Gaming and Pragmatic Play. They are also bound by confidentiality agreements.
  • Payment Processor: bKash, Nagad, and Rocket receive only the payment information needed to complete transactions. No personal details beyond that are shared.
  • Legal authorities: Data may be disclosed in response to a court order or a lawful request from a regulatory authority. In such cases, we provide only the minimum information required.
  • Licensing Authority: Required data is provided to regulatory authorities as evidence of compliance with our gaming license.
  • Advertising companies: Never. Your data is not used for any marketing or advertising purposes.
  • Data brokers: Never. Selling user data is strictly prohibited — it goes against Kerkiya's core principles.
4
Cookies & automated data collection
What cookies are and how Kerkiya uses them

A cookie is a small file stored in your browser that helps the site recognize you. Kerkiya uses only the cookies necessary to operate the site — nothing more.

Essential cookies cannot be disabled, as the site will not function properly without them. Optional cookies can be turned off through your browser settings. However, disabling preference cookies may mean you need to re-select your language each time you visit.

Kerkiya does not use any third-party advertising network cookies. No tracking code such as Google Ads or Facebook Pixel is present on the site.
5
Your Privacy Rights
You have full control over your personal information

Kerkiya follows a GDPR-inspired privacy policy — one of the strongest data protection frameworks in the world. The rights listed below are yours to exercise.

Right to Access Data
You can request a copy of all the information Kerkiya holds about you. Submit a request to support and you'll receive a copy within 30 days.
Right to Rectification
If any information in your profile is incorrect or outdated, you can request a correction. Support will update it within 7 days.
Right to erasure
After your account is closed, you may request that your data be deleted. Everything will be removed except for information we are legally required to retain.
Right to Restrict Processing
You can request that we stop processing your data for specific purposes, though some services may become limited as a result.
Right to data portability
You may request an export of the data we hold about you in a standard format (JSON or CSV).
Right to Lodge a Complaint
If any of your rights are violated, you may file a complaint directly with Kerkiya Support or with the relevant licensing authority.
How to exercise your rights
To exercise any of your rights support@kerkiya.click Email us with "Privacy Request" in the subject line, and clearly state which right you wish to exercise. Your request will be processed once your identity has been verified.
6
Technical measures for data security
How Your Information Is Kept Technically Secure

Kerkiya uses industry-best practices for data protection, ensuring both technical and organizational safeguards are in place.

  • TLS 1.3 Protocol: All communication between you and the site is encrypted using the latest TLS protocol.
  • Password Hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm.
  • Two-Factor Authentication (2FA): Enabling 2FA on your account means you'll need to enter an OTP each time you log in — this keeps your account protected against unauthorized access.
  • Auto Logout: Accounts are automatically logged out after a period of inactivity.
  • Regular Security Audits: Third-party cybersecurity experts regularly conduct security audits of the platform.
  • Data Backup: Your data is backed up regularly to prevent loss in the event of a technical issue.
7
Protection of Minors' Data
No service is provided to anyone under 18

Kerkiya's services are strictly for users aged 18 and above. Kerkiya does not intentionally collect or store data from minors.

NID verification is mandatory at registration. If a minor creates an account using false information and is identified, the account will be immediately suspended and all collected data will be deleted. If you become aware of a minor using Kerkiya, please contact us.
8
Privacy policy updates
How you'll be notified of policy changes

Kerkiya may update this Privacy Policy from time to time — for example, when new services are added, laws change, or technology evolves. For significant changes, you will be notified via your registered email and an on-site notification at least 7 days in advance.

Each version will include a "Last Updated" date. Continued use of the service after any changes constitutes acceptance of the updated policy. If you have questions about a specific change, support@kerkiya.clickAsk us at

Summary of This Policy
Kerkiya collects your data solely to provide its services. It is never sold to third parties. You have the right to access, correct, and delete your data. Security is never compromised.

A Detailed Discussion on Privacy

Sharing personal information online is always a matter of concern. Before handing over your mobile number, NID, or payment details, you deserve to know where it goes and how it's used. Kerkiya created this page to answer those questions honestly.

When you open an account with Kerkiya, the information we collect serves three core purposes: verifying your identity, confirming your age, and processing payments securely. Age verification is especially critical — Kerkiya's license strictly prohibits providing services to minors, and failure to verify age puts that license at risk. This is non-negotiable.

Payment information deserves a separate explanation. When you make a deposit via bKash or Nagad, a record of that transaction is stored in Kerkiya's system — for withdrawal verification and anti-money laundering purposes, both of which are legal requirements. However, your full mobile banking credentials or PIN are never collected; only the transaction record is kept.

A common question is: can Kerkiya see my browsing history? The answer is no. What is collected is limited to your activity within Kerkiya itself — which games you played, when you logged in, and which device you used. This data is used for security monitoring and platform improvement. What you do on external websites is neither visible to Kerkiya nor something we attempt to track.

Two-factor authentication (2FA) is worth highlighting because it is one of the most effective ways to protect your account. With 2FA enabled, even if someone knows your password, they still cannot access your account without the OTP sent to your mobile. This feature is available to all Kerkiya accounts at no cost, and we strongly recommend keeping it enabled.

When it comes to data protection, Kerkiya operates on one core principle — data minimization. Simply put, if we don't need it, we don't collect it. Details like your occupation or household size have no relevance to a gaming service, so Kerkiya doesn't ask for them. Whatever data is collected is gathered for a specific purpose, and once that purpose is fulfilled, the data's relevance diminishes accordingly.

Privacy is a two-way responsibility. Kerkiya will do everything on its end to protect your data — but keeping a strong password, enabling 2FA on your account, and reporting anything suspicious to support right away are your responsibility. Working together is how your account stays as secure as possible.

Your data belongs to you — we're just the custodians

If you have any questions about this Privacy Policy support@kerkiya.clickEmail us at. For the complete terms governing your use of Kerkiya's services, please visit our Terms & Conditions Please read this page.

Frequently Asked Questions

Setting up two-factor authentication (2FA) is straightforward and makes a real difference to your account security. Log in to Kerkiya, then go to your account settings. Under the "Security" option, you'll find the option to enable 2FA. OTP-based 2FA via mobile number is the simplest method — each time you log in, a six-digit code will be sent to your number, and you'll need to enter it to gain access. This means that even if someone gets hold of your email and password, they still can't access your account without your phone. It's especially important for anyone who regularly keeps a balance on their account. There's a small extra step at login, but the security boost is well worth it.

Yes, Kerkiya allows you to temporarily disable your account — through self-exclusion or suspension — as an important part of responsible gaming. There are two ways to do this: first, you can apply a self-exclusion for a set period (7 days, 30 days, 6 months, or 1 year) directly from the "Responsible Gaming" section in your account settings. Second, you can email support@kerkiya.click and the support team will suspend your account within 24 hours. One important thing to note: if you have a balance at the time of self-exclusion, withdraw it beforehand. Your account cannot be reopened before the chosen period ends — this is intentional, to make sure the break is effective.

Play With Peace of Mind — Your Data Is in Safe Hands

Kerkiya's privacy policy is transparent and robust. While keeping your data secure, we continue to entertain millions of gamers across Bangladesh. Join today and play with confidence.

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